At the London Diocesan Fund (LDF) we seek to do everything we can to support the mission and growth of the Church of England in London. The Archdeaconry of London covers the Two Cities of Westminster and the City of London. It is a diverse area, with many high profile churches and institutions. The Archdeaconry seeks to support the almost 100 churches in the area in carrying out their Christian mission and we work in a way that is enabling, facilitating, innovative and always as a partner. The challenges of the area include, but are not limited to, an estate that consists of many heritage assets, the need to seize significant opportunities in a fast moving environment, constant financial pressures and issues around transience and the pace of demographic change.
Closing Date - Sunday 9 December 2018.
Interview Date - Monday 17 December 2018.
Following a successful first interview, second interviews shall be held on Thursday 20 December 2018.
The post holder will be the first point of contact with clergy, lay people and other visitors and callers to the Old Deanery. They shall also undertake reception and administration duties linked to the role and in support of the wider objectives of the offices of the Bishop and Archdeacon.
Front of house
Receive visitors into and out of the Old Deanery, maintaining a visitor’s book
Direct people to appropriate colleagues, including issuing a pass
Deal with queries from the public and parishes
Ensure knowledge of staff movements in and out of the building
Maintaining security awareness of both office and car park
Offering hospitality and welcome to visitors
Manage incoming calls- screening and directing
Take and relay messages
Provide general information to enquirers
Provide general administrative and clerical support upon request, in liaison with the Archdeacon and Senior Colleagues
Prepare correspondence and documents as requested
Receive and sort mail and deliveries
Maintain incoming and outgoing courier service
Keep the ‘Reception Guide’ up to date, including the section on frequently asked questions
Oversight of the cleaning contract and liaison contact with the cleaning company
Oversight and co-ordination of building maintenance matters.
Provide cover for morning and afternoon post collection, delivery and franking as required
Prepare daily signing in sheets for staff which are part of fire procedures
Diary appointments and meetings
Schedule appointments upon request, in liaison with the Archdeacon
Organise conference and meeting room bookings
Co-ordinate meetings and organise catering
Maintain central booking service for car parking
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
The postholder may be required to undertake any other duties that are commensurate with the role.
Previous reception and administration experience
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Competent computer skills, including Microsoft Office and Outlook
Ability to work a switchboard
Customer service orientation
Attention to detail
Organising and planning skills
Verbal and written communication skills
Professional personal presentation
Flexible attitude to performing a variety of tasks
Sympathy with the aims and ethos of the work of the Church of England
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that:
Values difference in others and respects the dignity and worth of each individual.
Reflects the diversity of the nation that the Church of England exists to serve.
Fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential.