Receptionist and Administrative Assistant

This job has now expired
Lambeth Palace, London
Fixed Term Full Time
£23,058 p.a. rising to £23,654 p.a. after probation
2 Applications

This post gives an excellent opportunity to work in a small, friendly, busy office, in unusual and pleasant surroundings. The staff at Lambeth Palace work as a small and close-knit team, supporting each other at busy times with flexibility and good humour.

As a nationally and internationally significant religious leader, the Archbishop of Canterbury receives thousands of letters, e-mails, invitations and phone calls from members of the public every year, each of which needs to be carefully examined and an appropriate response given and recorded. The Correspondence Team process and log all correspondence and ensure correspondents receive a helpful, gracious and timely response.

In addition, by its nature and location, Lambeth Palace is seen as an iconic statement of the values and the nature of the Church of England, the Anglican Communion and the ministry of the Archbishop of Canterbury. As a result, the way visitors are welcomed is essential to the witness and ministry exercised or exemplified within its boundaries. As the frequent first point of contact for visitors, the post holder will play a pivotal role in the welcome received at the Palace.

Post Introduction :

In this high profile and key role, you will join our flexible and welcoming team at Lambeth Palace, offering the highest standards of hospitality to our colleagues and guests at all times.

As the first point of contact, you will greet visitors from the reception desk inside the main palace building, exemplifying the warm and inclusive approach that we extend to all.

Dividing and prioritising your time as needed, you will also provide high quality administrative support to the Correspondence Manager, processing the Archbishop's correspondence and assisting colleagues with more general office duties as needed.

Professional, proactive, respectful and courteous, you will be comfortable representing a large and significant organisation and providing an efficient and accurate administrative support service as part of the Archbishop of Canterbury's correspondence team.

This post is offered on a fixed term contract which is expected to last for 12 months.

Interviews will be held on Friday 16th November 2018

In return we offer a unique environment with opportunities for continuous learning, a 35-hour working week and generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions, and an extremely attractive non-contributory pension scheme.

The Role :

  • Tending to the reception desk during days with multiple events, meetings or interviews.
  • Meeting guests at the Gate House and/or main Palace Door and escorting them to their meeting location.
  • Answering the telephone and performing general reception duties.
  • Assisting with franking and post handling ensuring outgoing mail is ready for daily collections.
  • Processing the Archbishop’s correspondence: receiving, opening and logging letters and emails.
  • Scanning and distributing the post to the appropriate person for reply.
  • Assisting with the compilation of statistics and reporting on volume and trends within correspondence.
  • Assisting the Correspondence Manager with large volume, mail merge and standard replies, and generally facilitating smooth efficient and timely handling of email and letter correspondence from the public.
  • Maintaining quality and consistency of data and records in the databases.
  • Assisting colleagues with ad hoc practical preparations for small events and meetings
  • Liaising with the Facilities Team on stationery needs within the administrative offices.
  • General administrative duties in support of the Correspondence Manager and at times other Lambeth Palace staff to contribute to bigger events or projects.

Tell us how you meet the requirements for the role :

Essential

Skills/Aptitudes/Knowledge/Experience:

  • Professional, respectful and courteous manner both on the phone and in person.
  • Excellent interpersonal skills and an understanding of how to relate appropriately and confidently to a variety of stakeholders from VIPs and senior managers to colleagues and the general public.
  • Excellent oral and written communication skills with a strong grasp of English.
  • Comfortable representing a large and significant organisation as the first point of contact
  • A knowledge of and interest in the Archbishop’s ministry and the Church of England generally
  • High attention to detail including a high standard of accuracy when processing data.
  • Ability to extract key information from text.
  • Attention to detail and a methodical approach to both routine and more complex tasks, including a willingness to follow procedures precisely.
  • Ability to handle confidential information with discretion.
  • Ability to work calmly under pressure and to meet competing deadlines.
  • Experience in an office and in a customer-facing role.
  • Confident communicator with professional working style.
  • Smartly presented.
  • Excellent knowledge of MS Word, Access, Outlook, Excel and web-based software.

Desirable

  • Educated to at least A-Level standard or equivalent.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

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We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.