IT Team Administrator

This job has now expired
Church House, Great Smith Street, London
Permanent
£25,931 - £27,554

The IT Department of the National Church Institutions (NCIs) has undergone a radical transformation. IT now executes a mixture of on premise, Cloud and 3rd party sourced IT services, in an entirely new and modern IT infrastructure that utilises the latest technologies. The IT function serves 600 staff in NCIs and NCIS co-located bodies and aims to adopt common solutions across NCIs where practical. IT provides a broad range of customer focused IT services such as technical architecture and support, networks, change management, business analysis, project management, Training, Procurement, systems administration and applications.

We are seeking a IT Team Administrator to provide a broad range of daily administrative support and administration services to a busy IT department and in particular to the Director of IT, and Senior IT Managers.

The main responsibilities for this role are;

  • Manage incoming and outgoing post, packages, deliveries and courier arrangements

  • Answer office telephones when staff are away from their desks

  • Take photographs and create, delete and amend users on the building access system and Gateway

  • Work with Procurement to review suppliers and in product/services tendering

  • Order IT equipment, consumables, office supplies, maintain stock control and inventories

  • Provide monthly reports on IT purchases and stock levels

  • Maintain inventories of AV equipment in meeting rooms, including support contract details and manage the provision of user guides and how do I information on the Gateway/Intranet

  • Maintain the IT Service Catalogue and ensure it is published and always up to date

  • Maintain the IT content on the NCIs Gateway/ and show content managers how to use the content management system

  • Keep vendors information up to date and process new vendors who need to be set up on SAP.

  • Manage IT team mailboxes and process and route correspondence accordingly

  • Provide customers with costs for hardware, software and other services, help them to complete their associated purchase orders correctly and resolve any issues arising

Please see attached job description for full main responsibilities.

The ideal candidate for this role should have;

ESSENTIAL

Education:

  • Evidence of continuing professional development

Skills/Aptitudes:

  • Good technical awareness of IT products and services
  • Good understanding of software licensing and hardware maintenance procedures
  • Understanding of internal recharge solutions
  • Good written and verbal communication skills
  • Ability to work on own initiative, under pressure and to deadlines
  • Strong customer service skills
  • Excellent organisational skills

Knowledge/Experience:

  • Proven administrative experience
  • Experience in maintaining inventories, registers or logs
  • Liaising between technical and non-technical staff

Personal Attributes:

  • Committed to delivering a high level of customer service
  • A sense of urgency and commitment to timely completion of work, attention to detail, quality and confidentiality
  • Committed to continuing professional development and identifying means to update key knowledge

DESIRABLE
Knowledge/Experience:

  • Understanding of technology products and services
  • Experience of raising purchase orders and processing invoices
  • Using content management systems

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.