Event Operations Assistant

Posted 6 days agoExpires in 7 days
Lambeth Palace, London
Fixed Term Full Time
£23,808 rising to £24,404 after probation

Lambeth Palace is a unique building of significant historical and global provenance. It is, first and foremost, the home of the Archbishop of Canterbury and their family, as well as home to a wider, diverse and thriving, residential community. It is also an office and the epicentre of the Archbishop of Canterbury’s ministry to the Church of England and the global Anglican Communion. It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens.

By its nature and location, Lambeth Palace is seen as an iconic statement of the values and the nature of the Church of England, the Anglican Communion and the ministry of the Archbishop of Canterbury. As such, the way it is managed is essential to the witness and ministry exercised or exemplified within its boundaries. It requires flair to work well, joy to give atmosphere, peace to encourage ministry and love to welcome guests of all kinds.

In collaboration with the wider Hospitality Team, the Catering Team play an essential role in the setting of the tone and ethos of the practical operational extension of the Archbishop’s ministry.

In line with the Archbishop’s wishes, we continue to develop the events business at Lambeth Palace in order to open up the Palace more to the public, increasing awareness of the Archbishop’s ministry and generating income that can contribute to the upkeep and work of the Palace.

This is a unique opportunity to work on a fixed term basis as Event Operations Assistant, carrying out inspections, setting up and packing away events equipment and making sure that we are ready for the day’s schedule. This will involve looking ahead and forward planning.

You will also support administrative tasks in the Hospitality office when applicable. In doing so, you will support the Hospitality team in assisting their aim to make Lambeth Palace a safe and well managed environment for staff and visitors.

To be successful, you will need to be passionate about customer service and the values that we respect when welcoming guests. With excellent leadership and teamwork skills, you will have the ability to develop good working relationship and encourage and motivate others.

Highly organised and efficient and able to prioritise, you will have good administrative skills and the ability to work methodically and accurately. With experience of working safely with contractors, you will be able to lift and carry as necessary and work at height.

This post is offered on a one year fixed-term contract.

Interviews will take place on the 2nd/3rd March 2020

In return we offer variable shifts anda unique environment with many opportunities for learning and development.

Professional Responsibilities

  • Ensuring the timely set-up and break-down for internal and external events at the request of the wider Hospitality Team to include all furniture, AV. etc. where required. This will involve manual handing and can involve working at heights. At the end of events you will assist in the returning the Palace to its standard setup.
  • Liaise with the Hospitality Operations Manager regarding the kitchen equipment needed for events and facilitating any set ups they may have.
  • Work with the Facilities Department to report any urgent maintenance faults.
  • Work with the Hospitality Operations Manager to ensure that the public rooms as well as, bedrooms and guest accommodation is kept to the appropriate standard. This would include keeping the accommodation’s small self-contained kitchens stocked with consumables.
  • Assist the catering team with ad-hoc duties, such as small meetings, or act as a Back-of-House supervisor or porter.
  • Assist with cleaning duties in public areas, in particular during the course of clearing events away, or final preparations before an event begins.
  • Liaise with contractors when on site (external suppliers), the ensure they move about the site in a safe and respectful manner but, to also ensure they complete their work to a satisfactory standard and in-line with the brief given to them.
  • Assist with the hospitality e-mail account, on an ad-hoc basis, with the inputting of room bookings, small events and technical/room layout questions, as well as flagging any urgent or sensitive correspondence.
  • To keep up-to-date inventories and stock takes, including kitchen and serving equipment, resources, consumables and the small palace gift shop.

The Requirements

Essential

Skills/Aptitudes:

  • Good command of spoken and written English.
  • Highly organised and efficient; able to prioritise.
  • Good administrative skills, with an ability to forward plan, and see what is needed ahead of time.
  • Able to work methodically and accurately.
  • Excellent communication skills.
  • Possess an acute eye-for-detail.
  • An ability to be calm under pressure and manage multiple workloads.
  • Able to work autonomously and take initiative, exercising good personal judgement.
  • Able to work/operate sensitively and discreetly in different hospitality situations.
  • Awareness of how to work sensitively in the full spectrum of events that take place at Lambeth Palace, such as interfaith and international events.
  • Confidentiality is extremely important, able to work with discretion is essential.
  • Excellent leadership and teamwork skills with the ability to forge good working relationship, encourage and motivate others.
  • Previous experience of working to and exceeding high standards.
  • A willingness to work unsociable hours.

Knowledge/Experience:

  • Experience of working safely with contractors.
  • Experience of dealing with a wide range of people in the course of work.

Personal Attributes:

  • Able to lift and carry as necessary and work at height.
  • Clean and smart appearance.
  • Friendly and able to work on own initiative and as part of a team.

Education:

  • Educated to GCSE standard or equivalent, or with comparable relevant experience

Desirable

Education:

  • First aid at work training.

Knowledge/Experience:

  • Knowledge of, and interest in, event/facilities Management
  • Knowledge of health and safety monitoring.
  • An interest in the work of the Archbishop’s ministry and the Church of England.
  • Level 2 Food Hygiene Certificate, or equivalent.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those of you who have served in our Armed Forces and their families.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.