To be the first point of contact with clergy, lay people and other visitors and callers to The Old Deanery.
To undertake reception and administration duties linked to the role and in support of the wider objectives of the offices of the Bishop and Archdeacon.
Front of house
Receive visitors into and out of the Old Deanery, maintaining a visitor’s book
Direct people to appropriate colleagues, including issuing a pass
Deal with queries from the public and parishes
Ensure knowledge of staff movements in and out of the building
Maintaining security awareness of both office and car park
Offering hospitality and welcome to visitors.
Manage incoming calls- screening and directing
Take and relay messages
Provide general information to enquirers
Provide general administrative and clerical support upon request, in liaison with The Bishop’s Executive Assistant
Prepare correspondence and documents as requested
Receive and sort mail and deliveries
Maintain incoming and outgoing courier service
Keep the ‘Reception Guide’ up to date, including the section on frequently asked questions
Oversight of the cleaning contract and liaison contact with the cleaning company
Oversight and co-ordination of building maintenance matters.
Provide cover for morning and afternoon post collection, delivery and franking as required
Prepare daily signing in sheets for staff which are part of fire procedures
Prepare Confirmation/Baptism Cards for Bishop’s signature for Confirmation Services being undertaken by the Bishop (list of names provided by the Diary Secretary when details of service confirmed to her).
Diary appointments and meetings
Schedule appointments upon request, in liaison with The Bishop’s Executive Assistant organise conference and meeting room bookings
Co-ordinate meetings and organise catering
Maintain central booking service for car parking
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
The postholder may be required to undertake any other duties that are commensurate with the role.
Previous reception and administration experience
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Competent computer skills, including Microsoft Office and Outlook
Ability to work a switchboard
Aptitudes and abilities
Customer service orientation
Attention to detail
Organising and planning skills
Verbal and written communication skills
Professional personal presentation
Flexible attitude to performing a variety of tasks
Sympathy with the aims and ethos of the work of the Church of England
For more information about this application process, please use this link