Safeguarding Administrative Assistant

This job has now expired
Fixed Term Part Time
£24,005 rising to £25,634 after probation

The demand on the Safeguarding Support Office and more specifically the Advisor on Survivor Engagement in the Lead Bishop of Safeguarding’s Office at the Bishop's Palace in Wells has resulted in the need to strengthen our capacity and ability to respond effectively and in a timely way to enquires made and correspondence.

This post will be a dedicated post to support the Advisor on Survivor Engagement and staff at the Safeguarding Office in the Bishops Office in identifying safeguarding matters which reach the Palace. The post-holder will work closely with the Bishop’s staff team and with staff in the National Safeguarding Team to ensure that Safeguarding matters are identified and handled effectively. Work pattern is ideally to be worked over two half days, but we are open to flexibility with this.

The main responsibilities are;

  • Being the central point for receiving, assessing and (where necessary) re-directing enquiries on Safeguarding and other matters which reach the Palace
  • Working to support the Advisor on Survivor Engagement in ensuring that casework enquiries are directed and handled appropriately
  • Providing relevant information and other resources to the Advisor on Survivor Engagement to help respond to emails and other correspondence on safeguarding matters
  • Building close links between the Bishop’s Office, Archbishops Offices and the London-based National Safeguarding Team, ensuring good communications between the two settings
  • Maintaining an Enquiries Database of all safeguarding matters reaching the Lead Bishop’s Office and tracking that these are followed up appropriately, either directly or via other offices in the National Church Institutions or the Dioceses
  • Responding to contacts from survivors and those who are concerned about the welfare of vulnerable people (children, young people and adults) and liaising with the Advisor on Survivor Engagement and other members of the National Safeguarding Team as appropriate
  • Arranging and minuting meetings where appropriate for the Advisor on Survivor Engagement

Please see attached job description for full details.



  • A-level or equivalent


  • Highly IT literate and proficient with common applications such as Microsoft Word, Excel, Outlook and PowerPoint as well as web-based applications
  • Willingness to learn new IT software packages
  • Excellent verbal and written communication skills including ability to write detailed and accurate minutes of meetings, format and proof-read documents
  • High level of initiative and ability to work independently
  • Ability to prioritise workload
  • Excellent organisational skills
  • Ability to build and maintain relationships with external individuals and organisations.
  • Ability to work in a team within a pressured environment, working to tight deadlines.
  • Ability to deal sensitively and professionally with survivors and other vulnerable groups
  • Ability to collect and collate information and data and handle this in line with GDPR requirements
  • Confidence to work with senior people


  • Experience of office and administrative work including meeting organisation
  • Experience of dealing with enquiries from members of the public
  • Evidence of dealing with confidential and sensitive material
  • Experience of working in a setting with either children and families or vulnerable adults, for instance a local Authority social care or NHS settings

Personal Attributes:

  • Ability to work in a strictly confidential environment and handle sensitive documents
  • Ability to work under pressure and to meet deadlines
  • Ability to work methodically and accurately showing attention to detail
  • Good interpersonal skills and the ability to deal politely, confidently and efficiently with a range of people and to work flexibly as a member of a team
  • Ability to utilise a high level of initiative without the need for constant supervision
  • Sensitivity and good judgement in dealing with urgent and complex matters
  • To consistently work to agreed standards
  • An understanding and empathy with the structures and culture of the Church of England
  • Good interpersonal skills
  • Flexible approach to structure of the working day
  • Willingness to learn new skills
  • Able to work as part of a team



  • Knowledge of safeguarding
  • An understanding and empathy with the structure and culture of the Church of England


  • Able to visit dioceses and to the Archbishops’ offices in London and York as required

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.