Pensions Administrator

This job has now expired
Westminster London
Fixed Term Full Time
£26,681 rising to £28,304 after probation

The Church of England Pensions Board (“the Board”) is a statutory body which is a corporate trustee and administrator of four pension schemes, including both defined benefit (final salary, hybrid and CARE) and defined contribution arrangements.

The Pensions Department is responsible for the administration of the pension schemes and for administering a number of charitable funds for the benefit of those retired from the stipendiary ministry and clergy dependants, which underpin supplementary income grants. There are 40,000+ members, pensioners and other beneficiaries.

This is a full time, fixed term contract to provide maternity cover.

As Pensions Administrator, you will work closely with colleagues to provide an efficient and high standard of service at all times.

As first point of contact for the Pensions helpline and mailboxes, you will provide a variety of information and answer queries in a clear and timely manner.

Entering data and making calculations, you will give general assistance to the department producing contribution and benefits statements annually, and as required.

Interviews will be held w/c 10th and 17th June 2019

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role :

  • Providing cover for the pensions helpline and pensions and contribution mailboxes
  • Dealing with member and employer queries
  • Scanning, quality assuring and indexing the departments post
  • Entering new members into Schemes and updating records
  • Calculating benefits on leaving, retirement, death and transfer out/divorce
  • Producing statements of contributions due and allocating contributions received
  • Producing annual benefit statements for scheme members
  • Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes
  • Operating the computer and manual systems related to these duties
  • Providing assistance with the general running of the Department and carrying out other duties as may be required
  • Training of other staff as required

Tell us about how you meet the requirements :



  • Good IT skills including word-processing, use of databases, spreadsheets and e-mail. MS Office(Word, Excel and Outlook) together with Pensions Specific systems are in use, although training is available
  • Numerical skill required for calculations of benefits, contributions and solving numerical problems
  • Ability to work within agreed procedures and standards, quickly and accurately
  • Ability to identify priorities and plan and organise daily work routines
  • Ability to work under pressure to meet deadlines
  • Good written, verbal and telephone communication skills.


  • Working knowledge of MS Office (Word, Outlook & Excel)
  • Ability to understand customers and their concerns


  • Maths and English GCSE at Grade C or above plus at least two ‘A’ Levels or equivalent



  • Experience of working within a team in an office environment
  • Experience of dealing with customers in a work environment
  • Experience of team working
  • Experience of delivering good customer service

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.